Privacy Policy

1. Information We Collect

We collect personal information in the following ways:

• Contact form submissions: name, email address, and optionally a phone number and message. This data is submitted voluntarily when you reach out to us.
• Website analytics: pages visited, approximate location (country/city), device type, and browser, collected through analytics tools. This data is aggregated and not tied to individuals by default.
• Cookies and local storage: small files stored on your device to remember your preferences and support basic site functionality. See Section 5 and our Cookie Policy for details.

We do not collect sensitive personal data such as national identification numbers, financial information, or health-related data through this site.

2. How We Use Your Information

Information collected through the contact form is used to:

• Respond to your inquiry about courses or open office sessions.
• Send follow-up information you have requested.
• Keep a record of correspondence if you become a student.

Analytics data is used to understand how people navigate the site and to identify areas that could be clearer or more useful. We do not use this data for individual profiling.

We will not send marketing communications unless you have explicitly agreed to receive them. You can withdraw that agreement at any time by contacting us at [email protected].

3. Legal Basis for Processing

Under Thai personal data protection law (PDPA, B.E. 2562) and general international practice, we process personal data on the following grounds:

• Consent: when you submit a contact form or accept optional cookies, you are giving us consent to process that data for the stated purpose.
• Legitimate interest: we process website analytics data to maintain and improve the site. This does not override your rights.
• Contractual necessity: if you enroll in a course, we process your contact information to administer that enrollment.

4. Data Retention

We retain personal data only as long as necessary for the purpose it was collected:

• Contact form submissions: up to 24 months from the date of submission, or longer if an ongoing student relationship exists.
• Analytics data: up to 26 months, in line with standard analytics platform defaults.
• Cookie preferences: stored locally on your device and not transmitted to our servers beyond the initial preference signal.

When retention periods expire, data is deleted or anonymized.

5. Cookies

We use essential cookies required for the site to function, and optional cookies for analytics and preference storage. You can manage these settings at any time through our Cookie Policy page, which includes category-level controls.

Essential cookies cannot be disabled as they are required for basic site operation. Optional cookies are only activated with your consent.

6. Data Sharing and Third Parties

We do not sell personal information. We may share data with the following categories of third parties in limited circumstances:

• Analytics providers: anonymized or pseudonymized usage data to understand site performance.
• Email service providers: when responding to inquiries, data may pass through a hosted email platform.
• Legal authorities: if required to do so by applicable Thai law or court order.

We do not share personal data with third parties for their own marketing purposes.

7. Data Security

We take reasonable technical and organizational steps to protect personal information against unauthorized access, disclosure, or loss. These include:

• HTTPS encryption for all data transmitted between your browser and this site.
• Access controls limiting who can view submitted contact form data.
• Regular review of third-party service providers we use.

No transmission over the internet is entirely without risk. If you suspect a data security issue involving your information, please contact us promptly at [email protected].

8. Your Rights

Under the Thai PDPA and applicable data protection principles, you have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data where there is no legitimate reason for us to keep it.
• Object to processing based on legitimate interest.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.
• Request a copy of your data in a commonly used format (data portability).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Personal Data Protection Committee of Thailand.

9. Third-Party Links

This site may contain links to external resources. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently before submitting personal information to them.

10. Children's Privacy

Our courses and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has submitted personal data through this site, we will delete it promptly.

11. Policy Changes

We may update this policy from time to time to reflect changes in our practices or applicable requirements. When we do, we will update the "Last updated" date at the top of this page. We recommend checking this page periodically if data privacy is a concern for you.

12. Contact

Data controller: Synaptiq
215 Asok Montri Road, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
Email: [email protected]